te999 Terms & Conditions

1 Introduction and Acceptance

Welcome to te999, an online cricket betting and casino gaming platform operated for the Bangladeshi market. These Terms & Conditions ("Terms") govern the relationship between te999 ("we", "us", "our", "the Platform") and any individual who accesses, registers with, or uses the te999 website and its associated services ("you", "the Player", "the User").

By accessing the te999 platform, creating an account, making a deposit, placing a bet, or participating in any game or promotional offer, you confirm that:

• You have read these Terms in full and understand their contents;
• You agree to be legally bound by these Terms without modification;
• You meet all eligibility requirements described in Section 2;
• You are acting on your own behalf and not as an agent for any third party;
• You accept that gambling involves financial risk and that you may lose funds deposited on te999.

These Terms should be read in conjunction with te999's Privacy Policy and Responsible Gaming Policy, both of which are incorporated into these Terms by reference and form part of the overall agreement between you and te999.

2 Eligibility and Registration

Access to te999 and participation in any betting or gaming activity on the platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout your use of the platform:

• Age: You must be 21 years of age or older. te999 operates a strict 21+ policy in line with responsible gaming best practices applicable to the Bangladesh market. Players who are found to be under 21 years of age at the time of registration or at any subsequent point will have their accounts permanently closed.
• Identity: You must provide accurate, complete, and current personal information during registration, including your full legal name, date of birth, and valid contact details. The provision of false or misleading registration information constitutes a breach of these Terms.
• Single Account: Each individual is permitted to hold only one te999 account. Duplicate accounts — whether opened intentionally or inadvertently — will be merged or closed at te999's sole discretion, and any bonuses claimed across duplicate accounts will be voided.
• Jurisdiction: You are responsible for ensuring that online gaming and sports betting is lawful in your jurisdiction. te999 makes no representation that access to or use of the platform is legal in all locations. Players accessing te999 from jurisdictions where such activity is prohibited do so entirely at their own risk and legal responsibility.
• Sound Judgement: You must not use the te999 platform while under the influence of alcohol, drugs, or any other substance that impairs your judgement or decision-making capacity.

3 Account Management

Your te999 account is personal to you. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. te999 will not be liable for any losses arising from unauthorised access to your account where such access results from your failure to keep your credentials secure.

You must notify te999's support team immediately at [email protected] if you become aware of, or suspect, any unauthorised use of your account or any breach of your account security.

• You must not share your login credentials with any other person under any circumstances.
• You must not allow any other individual to use your te999 account to place bets or play games on your behalf.
• You are responsible for all activity that takes place on your account, whether or not you authorised that activity.
• te999 recommends enabling two-factor authentication (2FA) on your account to provide an additional layer of security.
• Account information, including your registered email address and phone number, must be kept up to date. Outdated contact information may prevent te999 from reaching you for security or verification purposes.

te999 reserves the right to carry out identity verification (KYC — Know Your Customer) checks on any account at any time. Players who fail to satisfactorily complete KYC verification may have their withdrawal requests suspended until verification is completed to te999's satisfaction.

4 Deposits and Withdrawals

All financial transactions on te999 are denominated in Bangladeshi Taka (BDT). te999 supports the following payment methods for deposits and withdrawals:

• Mobile Financial Services: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay
• International Cards: Visa, Mastercard
• Bank Transfers: BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank

Deposits: The minimum deposit amount is ৳200. Deposits via bKash, Nagad, Rocket, and Upay are typically credited to your te999 account balance within 60 seconds of confirmation. Card and bank transfer deposits may take up to 30 minutes depending on the issuing institution's processing times. te999 does not charge any deposit fees; however, your payment provider may apply their own transaction charges.

Withdrawals: The minimum withdrawal amount is ৳500. All withdrawal requests are subject to identity verification. Withdrawals to bKash and Nagad are processed within 1–4 hours of approval. Bank transfer withdrawals are processed within 24 hours. te999 does not impose platform-level withdrawal fees, though your bank or mobile financial service provider may apply charges.

te999 reserves the right to delay, suspend, or reverse any transaction where fraud, identity misrepresentation, breach of these Terms, or suspicious financial activity is suspected. In such cases, te999 will notify the affected player and request the appropriate documentation to resolve the matter.

5 Bonuses and Promotions

te999 offers a range of bonuses and promotional incentives to both new and existing players, including but not limited to welcome bonuses, reload bonuses, free spins credits, cashback offers, and tournament leaderboard prizes. All bonuses are subject to the specific terms and conditions published alongside each individual promotion, in addition to the general bonus rules set out in this section.

• Wagering Requirements: Bonus funds are subject to wagering requirements before withdrawal can be requested. The applicable wagering multiplier is specified in the terms of each individual promotion and must be met within the stated time limit.
• Eligible Games: Not all games contribute equally to meeting wagering requirements. The contribution percentage for each game category is published in the relevant promotion's terms. Bets placed on excluded games will not count toward wagering requirements.
• One Bonus at a Time: Players may only hold one active bonus at a time. Attempting to activate multiple simultaneous bonuses may result in one or more bonuses being voided at te999's discretion.
• Bonus Abuse: te999 actively monitors for bonus abuse, including patterns of low-risk betting designed primarily to convert bonus funds into withdrawable cash. Where abuse is detected, te999 reserves the right to void the relevant bonus and any winnings derived from it.
• Expiry: All bonuses carry an expiry date. Any bonus not used or wagering requirements not met within the stated time period will result in the bonus and any associated winnings being automatically removed from your account.

6 Betting and Gaming Rules

All sports betting activity on te999, including cricket betting covering the BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures, is subject to the betting rules applicable to each sport and market type. These rules are published within the relevant sections of the platform and are incorporated into these Terms by reference.

All casino games on te999, including slots, live casino tables, and crash games, are operated by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The rules governing each individual game are set by the relevant game provider and are accessible within the game interface.

• te999 reserves the right to void any bet placed in error, including bets placed on incorrectly priced markets, bets placed after an event has concluded, or bets placed on markets that were published erroneously.
• In the event of a technical failure affecting the outcome or settlement of a bet or game, te999 will apply its best reasonable judgement to determine the appropriate resolution, which may include voiding the affected bets and returning stakes.
• All game outcomes on te999 are determined by independently certified random number generation (RNG) systems. te999 does not manipulate or influence game outcomes.
• Minimum and maximum bet and stake limits apply to all markets and games. These limits are displayed within the relevant sections of the platform and may be adjusted by te999 at its discretion.

7 Prohibited Conduct

The following conduct is strictly prohibited on the te999 platform. Engaging in any of the following activities constitutes a material breach of these Terms and will result in immediate account suspension, permanent closure, and forfeiture of account balances:

• Providing false, inaccurate, or misleading personal information during registration or at any subsequent point;
• Opening or operating more than one te999 account in your own name or under any alias or pseudonym;
• Using the te999 platform for any fraudulent, criminal, or money-laundering purpose;
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets, interact with games, or exploit the platform in any way not intended for human users;
• Colluding with other players to gain an unfair advantage in any poker, live casino, or other multi-player game;
• Engaging in arbitrage betting strategies, matched betting across multiple platforms using te999 bonus funds, or any other strategy designed primarily to extract value from promotional offers rather than for genuine entertainment;
• Attempting to exploit any technical error, software vulnerability, or pricing mistake on the platform;
• Chargeback fraud — disputing legitimate transactions with your payment provider while retaining the benefit of the funds on te999;
• Allowing minors (individuals under 21 years of age) to access or use your te999 account;
• Harassing, threatening, or abusing te999 staff or other players through any communication channel.

8 Responsible Gaming

te999 is committed to promoting responsible gaming and providing a safe entertainment environment for all players. Gambling is intended to be an enjoyable leisure activity. If gambling ceases to be enjoyable or begins to cause financial or personal difficulties, it is important to seek help immediately.

te999 provides the following responsible gaming tools, all of which are accessible from your logged-in account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your te999 account. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session Reminders: Configure time-based reminders that notify you of how long you have been actively playing on te999 in a single session.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the te999 platform. Self-exclusion requests are processed within 24 hours and prevent access to all te999 services for the selected period.
• Reality Checks: Receive periodic on-screen notifications showing your net gaming session result to help maintain awareness of your activity.

9 Privacy and Data Protection

te999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at te999.io/privacy-policy. By using the te999 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

te999 uses 256-bit SSL encryption to protect all data transmitted between your device and the te999 platform. Your personal information, payment details, and account history are stored securely and are not sold, rented, or shared with unauthorised third parties.

te999 may share your personal data with third parties where required by law, including in response to valid requests from law enforcement authorities, regulatory bodies, or financial intelligence units operating within Bangladesh or in other jurisdictions with applicable legal authority over te999's operations.

10 Intellectual Property

All content on the te999 platform, including but not limited to the te999 brand name, logo, website design, software, text, images, graphics, and game assets, is the intellectual property of te999 or its licensed third-party providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the te999 platform for personal entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publish any te999 content without express written permission;
• Use the te999 brand name, logo, or any platform content for commercial purposes;
• Reverse-engineer, decompile, or attempt to extract the source code of any te999 software;
• Create derivative works based on te999's platform design, layout, or content.

11 Limitation of Liability

To the maximum extent permitted by applicable law, te999 excludes all liability for any direct, indirect, incidental, special, consequential, or punitive losses arising from your use of the te999 platform, including but not limited to:

• Losses incurred through betting or gaming activity on te999, including losses resulting from technical errors, disconnections, or platform downtime;
• Losses arising from delays in deposit crediting or withdrawal processing;
• Any reliance placed on information, odds, statistics, or content displayed on the te999 platform;
• Unauthorised access to your te999 account resulting from your failure to maintain the security of your login credentials.

te999 makes no warranties, express or implied, regarding the uninterrupted availability of the platform, the accuracy of odds displayed, or the suitability of the platform for any particular purpose. The platform is provided on an "as is" and "as available" basis.

12 Termination and Suspension

te999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion and without prior notice, including in circumstances where:

• A player has breached any provision of these Terms;
• te999 has reasonable grounds to suspect fraudulent, abusive, or criminal activity;
• A player has failed to satisfactorily complete identity verification (KYC) within a reasonable time period;
• A player has requested a self-exclusion through te999's responsible gaming tools;
• te999 is required to do so by applicable law or a valid order from a competent authority.

Players who wish to voluntarily close their te999 account may do so by contacting the support team at [email protected]. Account closure requests will be processed within 5 business days. Any confirmed balance remaining at the time of voluntary closure will be refunded to the player's registered payment method, subject to completed identity verification and the absence of any outstanding bonus wagering obligations.

13 Amendments to These Terms

te999 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, te999 will provide reasonable notice to registered players via the email address associated with their account or via a prominent notification displayed upon login. Non-material changes may be made without individual notice.

It is your responsibility to review these Terms periodically to ensure you are aware of any updates. The date of the most recent update is displayed at the top of this page. Continued use of the te999 platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not accept any amendment, you must cease using the platform and close your account.

14 Contact and Complaints

If you have any questions about these Terms, wish to raise a complaint, or require assistance with your te999 account, please contact our support team using the details below. te999's customer support is available 24 hours a day, 7 days a week, and our team is experienced in assisting players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available from your logged-in te999 account dashboard, 24/7
• Response Time: Email queries are responded to within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Live chat average response time is under 5 minutes.

Formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Account Username]". te999 will acknowledge receipt of all formal complaints within 24 hours and aim to provide a full resolution within 5 business days. If you are not satisfied with the outcome of the complaints process, details of further escalation options will be provided at that stage.