te999 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") explains how te999 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of individuals who access or use the te999 website and associated services ("you", "the Player", "the User"). te999 is committed to handling your personal data with care, transparency, and in full accordance with applicable data protection principles.

By registering an account on te999, making a deposit, placing a bet, or otherwise using the te999 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the te999 platform immediately.

This Policy should be read alongside te999's Terms & Conditions and Responsible Gaming Policy, both of which are available on this website and are incorporated by reference into the overall agreement between you and te999.

2 Data Controller

te999 acts as the data controller in respect of all personal data collected from players using the te999 platform. As data controller, te999 determines the purposes for which personal data is processed and the means by which that processing takes place.

For all data protection enquiries, access requests, or complaints relating to the handling of your personal data, you may contact te999's designated data protection contact using the following details:

• Platform Name: te999
• Website: te999.io
• Data Protection Contact Email: [email protected] (plain text — not a clickable link)
• Operating Market: Bangladesh
• Primary Language: English

3 Data We Collect

te999 collects personal data from you in three primary ways: data you provide directly, data generated automatically through your use of the platform, and data received from third-party identity and payment verification services. The following table summarises the categories of data we collect and the context in which each category is gathered.

4 How We Use Your Data

te999 uses the personal data we collect for the following specific and legitimate purposes. We do not use your data for purposes that are incompatible with those listed below without first obtaining your explicit consent or unless required to do so by law.

• Account Creation and Management: To create and maintain your te999 account, verify your identity, process your login credentials securely, and communicate account-related information to you.
• Transaction Processing: To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks, and to maintain accurate financial records of all transactions on your account.
• Identity and Age Verification (KYC): To verify that you are 21 years of age or older, to confirm that your identity matches the payment methods linked to your account, and to comply with anti-money laundering (AML) obligations.
• Platform Delivery and Improvement: To provide you with access to te999's cricket betting markets, casino games, slots, and live dealer games, and to use aggregated, anonymised analytics to improve the platform's performance, layout, and game offerings.
• Customer Support: To respond to your enquiries, complaints, and support requests, and to maintain records of support interactions for quality assurance and compliance purposes.
• Security and Fraud Prevention: To detect, investigate, and prevent fraud, money laundering, account takeover, and other forms of abuse or prohibited conduct on the te999 platform.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, to administer responsible gaming tools such as deposit limits and self-exclusion, and to comply with applicable responsible gaming obligations.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and lawful requests from competent authorities in Bangladesh or other jurisdictions with legal authority over te999's operations.
• Marketing Communications (with consent): To send you promotional offers, bonus notifications, and platform news via email or SMS, where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.

5 Legal Basis for Processing

te999 processes your personal data only where a valid legal basis exists for that processing. The legal bases on which we rely are as follows:

• Contractual Necessity: The majority of data processing described in this Policy is necessary for the performance of the contract between you and te999 — specifically, the Terms & Conditions you accept when registering an account. Without processing identity, contact, and financial data, te999 would be unable to provide its services.
• Legal Obligation: Certain data processing is required by law, including identity verification (KYC), anti-money laundering (AML) checks, and the retention of financial transaction records for statutory minimum periods.
• Legitimate Interests: te999 processes certain technical and behavioural data on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving the quality of services offered to players, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where te999 relies on your consent as the legal basis for processing — primarily in the context of optional marketing communications — you have the right to withdraw that consent at any time by contacting [email protected] or using the unsubscribe option in any marketing communication. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal.

6 Sharing Your Data

te999 does not sell, rent, or commercially transfer your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the relevant purpose.

• Payment Service Providers: We share transaction-related data with payment processors and mobile financial service operators (including bKash, Nagad, Rocket, Upay, and partner banks) to the extent required to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Game and Software Providers: te999's casino and betting platform is powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Your account activity data may be shared with these providers to the extent necessary for game delivery, fairness certification, and technical support.
• Identity Verification Services: te999 may use third-party KYC (Know Your Customer) service providers to verify your identity documents and confirm your age and eligibility. These providers process your verification data strictly under our instructions and under binding data processing agreements.
• Legal and Regulatory Authorities: te999 may disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, valid court order, or regulatory directive. In such cases, te999 will disclose only the minimum data required to satisfy the legal obligation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of te999's assets, your personal data may be transferred to the successor entity. In such circumstances, te999 will notify affected players and ensure that the successor entity is bound by equivalent data protection obligations.

7 Cookies and Tracking Technologies

te999 uses cookies and similar tracking technologies (including local storage and session tokens) on the te999 platform to support essential functionality, improve performance, and understand how players use the site. The following table describes the categories of cookies we use.

te999 does not use advertising cookies or third-party tracking pixels that transmit your behavioural data to external advertising networks. You may control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies will impair your ability to log in and use the te999 platform. Disabling functional or analytics cookies will not prevent you from accessing the platform but may affect your user experience.

8 Data Retention

te999 retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as is required by applicable legal or regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of each transaction, in line with standard financial record-keeping obligations.
• KYC Verification Documents: Retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Customer Support Records: Retained for 3 years from the date of the most recent interaction, unless the interaction is relevant to an ongoing legal or compliance matter, in which case records are retained until that matter is fully resolved.
• Technical and Log Data: Server logs and technical access data are retained for a maximum of 13 months, after which they are deleted or anonymised.
• Marketing Consent Records: Retained for the duration of the consent plus 2 years following withdrawal of consent, to demonstrate compliance with consent requirements.

When the applicable retention period expires, te999 will securely delete or irreversibly anonymise the relevant data in accordance with our internal data deletion procedures. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical and analytical purposes.

9 Data Security

te999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes the following measures:

• Transport Layer Security: All data transmitted between your device and the te999 platform is encrypted using TLS 1.2 or higher, with 256-bit SSL certificates applied across all platform pages and API endpoints.
• Data Encryption at Rest: Sensitive personal data stored on te999's servers, including identity documents and financial data, is encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data within te999's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and monitored.
• Two-Factor Authentication: te999 supports and encourages the use of two-factor authentication (2FA) on player accounts to provide an additional layer of security against unauthorised login.
• Security Monitoring: te999's platform is monitored on a continuous basis for unusual activity, potential security threats, and technical vulnerabilities. Our security infrastructure is reviewed and updated regularly.
• Third-Party Security Audits: te999 undergoes periodic independent security assessments to evaluate the effectiveness of our data protection controls and identify any areas for improvement.

While te999 takes data security very seriously and applies robust measures, no internet transmission or electronic storage system is completely immune to risk. You also play an important role in keeping your data secure by choosing a strong, unique password for your te999 account and by not sharing your login credentials with any other person.

10 Your Rights

As a te999 player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact te999's data protection team at [email protected] with the subject line "Data Rights Request — [Your Account Username]". We will acknowledge your request within 48 hours and respond fully within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data te999 holds about you, including the categories of data held, the purposes for which it is processed, and details of any third parties with whom it has been shared.
• Right to Rectification: If any personal data te999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that te999 delete your personal data. This right is subject to te999's legal obligations to retain certain data for defined minimum periods (see Section 8). Where erasure cannot be carried out in full due to legal retention requirements, te999 will erase all data that can lawfully be deleted and notify you of any data that must be retained.
• Right to Restrict Processing: You may request that te999 restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being investigated.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data based on te999's legitimate interests, and the right to object at any time to processing for direct marketing purposes. Where you object to marketing, te999 will cease all marketing communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11 Minors and Age Verification

te999 operates a strict 21+ policy. The te999 platform is not directed at, and must not be used by, any individual under the age of 21. te999 does not knowingly collect or process personal data from minors.

As part of the registration and KYC verification process, te999 requires all new players to confirm that they are 21 years of age or older. te999 reserves the right to request documentary proof of age at any time, including national identity card, passport, or birth certificate. Accounts where the player is found to be under 21 will be immediately and permanently closed, and all data associated with the underage account will be deleted in accordance with applicable law.

12 International Data Transfers

Some of the third-party service providers used by te999 — including game software providers such as Pragmatic Play, Evolution Gaming, and Microgaming — may process your personal data in countries outside Bangladesh. Where such international data transfers occur, te999 takes steps to ensure that your data receives an equivalent level of protection to that afforded within Bangladesh.

These steps may include entering into data processing agreements with the relevant providers that incorporate standard contractual clauses or equivalent data protection commitments, and carrying out due diligence assessments of the data protection practices of our international service partners before engaging their services.

By using the te999 platform and accepting this Privacy Policy, you acknowledge and consent to your personal data being transferred to and processed in countries outside Bangladesh for the purposes described in this Policy, subject to the safeguards described above.

13 Changes to This Policy

te999 reserves the right to update, amend, or replace this Privacy Policy at any time. Where changes are material — for example, a new category of data being collected or a new purpose for processing being introduced — te999 will notify registered players via email or via a prominent notification displayed upon login, providing at least 14 days' advance notice before the changes take effect.

Non-material changes, such as corrections of typographical errors or clarification of existing provisions without substantive change, may be made without individual notification, though the updated Policy will always be published on this page with a revised "Last Updated" date.

We encourage you to review this Policy periodically. Continued use of the te999 platform following the publication of any amendment constitutes your acceptance of the revised Policy. If you do not accept any material amendment to this Policy, you must cease using the platform and close your account before the amended Policy takes effect.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or te999's data protection practices, please contact us using the details below. Our data protection team is available to assist players across all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Privacy Policy Enquiry — [Your Account Username]
• Response Time: Within 48 hours for acknowledgement; within 30 calendar days for full resolution
• Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Platform: te999.io

te999 is committed to resolving all data protection enquiries fairly, transparently, and in a timely manner. If you are not satisfied with the resolution provided by our support team, you retain the right to escalate your complaint to the appropriate competent authority in your jurisdiction.